MEETING THE NEED
Three key factors led AMD to implement ETQ Reliance: ISO governance, emerging markets, and the company's long-term strategy. "Our priority was to focus on the ISO, those core applications — then look at [the] product — and material-related applications and how to implement those," said ETQ Quality Software Architect Mario Andrade.
AMD began its quality journey with ETQ in 2018, initially focusing on automating for ISO 9001 certification. "We see quality as a journey that we're on together — and we really wanted to pair ourselves with somebody who's just as committed as we are to our journey," Andrade said.
In 2019, Andrade and his team implemented ten additional ETQ Reliance modules. "We broke up our applications into different 'swim lanes,'" said Andrade. "Within ISO, our key focus were Audit Management, Corrective Actions or CAPA, Document Control, Employee Training, Assets and Calibration, and Meetings. Within product and material, we focused on Change Management and PLM — the Project Control application." That same year, AMD also implemented Admin Center, Reliance Engine, and Delegation at a platform level.
Mario Andrade
Quality Software Architect
We focus on automation that helps reduce the person-hours needed for data entry. We also look to automate in ways that help reduce the potential for human error — for example, by being able to copy data from one system to another. We aim to increase productivity, to improve our 'first time right,' and to always improve our overall cost of quality.
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Over time, AMD has deployed 14 additional ETQ applications across ten global locations and 2,000 users. In 2020, AMD implemented ETQ Reliance's Supplier Portal. "We highlighted five key areas to bring into the supplier portal — things like Audits, Management, Corrective Action Control, and Change Management, as well as our Quality Management," Andrade explained.
Additionally, Andrade and his team implemented ETQ Insights, creating seven customized dashboards and a centralized quality data lake (QDL). With Insights, AMD's management and executive teams can easily review data, informing their forward-looking business decisions. In addition, ETQ Insights provides historical data, highlighting AMD's quality journey while providing easily accessible audit information.
Last year, the company implemented two new ETQ applications — including data yield analysis for its supplier portal. The company also provided enhanced analytics, allowing users to generate custom dashboards through Power BI and other intelligence tools.
According to Andrade, the key to AMD's quality automation within Reliance revolves around its ability to integrate with other systems. "We focus on automation that helps reduce the person-hours needed for data entry. We also look to automate in ways that help reduce the potential for human error — for example, by being able to copy data from one system to another. We aim to increase productivity, to improve our 'first time right,' and to always improve our overall cost of quality," he said.
"We see quality as a journey that we're on together — and we really wanted to pair ourselves with somebody who's just as committed as we are to our journey."
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Terms and conditions
About AMD: For over 50 years, AMD has driven innovation in high-performance computing, graphics, and visualization technologies. AMD employees are focused on building leadership, high-performance, and adaptive products that push the boundaries of what is possible. Billions of people, leading Fortune 500 businesses, and cutting-edge scientific research institutions worldwide rely on AMD technology daily to improve how they live, work, and play. For more information about how AMD is enabling today and inspiring tomorrow, visit the AMD (NASDAQ: AMD) website, blog, LinkedIn, and Twitter pages.
About ETQ: ETQ, part of Hexagon, is the leading provider of quality, EHS and compliance management SaaS software, trusted by the world’s strongest brands. More than 600 customers globally, spanning industries such as pharmaceuticals, electronics, heavy industry, food and beverage, and medical devices, benefit from ETQ to secure positive brand reputations, enable higher levels of customer loyalty and enhance profitability. ETQ Reliance offers built-in best practices and powerful flexibility to drive business excellence through quality. Only ETQ lets customers configure industry-proven quality processes to their unique needs and business vision. ETQ was founded in 1992 and has main offices located in the U.S. and Europe. To learn more about ETQ and its various product offerings, visit www.etq.com.
Hexagon is a global leader in digital reality solutions. Learn more about Hexagon (Nasdaq Stockholm: HEXA B) at hexagon.com and follow us@HexagonAB.
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Automating for ISO Certification
Insights allows executive teams to easily review data, informing forward-looking business decisions.
Reliance helps AMD’ achieve their goals to increase productivity, to improve ‘first time right,’ and to improve our overall cost of quality.
QUALITY JOURNEY
Serving as a global leader in the computer processor and microprocessor industry, Advanced Micro Devices (AMD) has driven innovation for over 50 years. AMD uses ETQ Reliance to make quality a strategic imperative in its organization, using early wins to prove value and drive rapid adoption across the business.
AMD Uses ETQ Reliance to Make Quality a Strategic Imperative
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FILLING
THE GAP
LOOKING FORWARD
2020
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J&J combined the complaints process for its contacts and surgical vision businesses.
J&J deployed the complaints system for DePuy Synthes, J&J's orthopedics company.
J&J's quality team supported harmonization efforts by implementing a single process for audits across units, including internal, external and supplier audits.
J&J's quality team upgraded Reliance and standardized the nonconformance process for the company's entire medical device business unit.
J&J continued its harmonization efforts by standardizing three modules – CAPA, Receiving, and Nonconformance.
When J&J's medical device business unit decided to standardize on one platform, it turned to ETQ Reliance.
Mario Andrade
Quality Software Architect
Currently, AMD is working through the process of implementing three ETQ Reliance modules: Training Management, Release Management, and User Management. Andrade believes ETQ's user management capabilities will give the company more comprehensive control over onboarding and offboarding users. In addition, the company hopes to upgrade to NXG this year.
CASE STUDY
